Frequently Asked Questions

Questions21 Answers21 | Expand All
Does Joswen have a favorites list?
[ 11/07/2017 ]
  • Hi Mary. If by favourite list you mean wish list, yep, we do, on every product next to the add to cart option, there is an "add to wish list" and you can access your wishlist by logging into your account. 
    Anonymous[ 12/07/2017 ]
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Can I adjust the length of long dress to become knee length?
I saw this one i really like. can you it made shorter if I required? Please let me know, I need the dress by end of May. Thanks Simone
[ 07/05/2017 ]
  • Hey Simone.

    Yep, we totally can do that for you.

    Just let us know what dress exactly you are looking at, but we will be able to do it to most any design. Doesn't work so well on a Mermaid tho, just a heads up. 

    You can get us on [email protected]

    Joswen Service Team


    Joswen Staff[ 07/05/2017 ]
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There are two designs that I like, is it possible to combine features of each to make one dress?
I have two dresses that I like. I like the bottom of one and the top of the other. Is it possible to combine these?
[ 23/05/2017 ]
  • Yes you can. It's better to talk us on live chat or email us the designs you are looking at so we can tell you how to place your order. 

    Anonymous[ 23/05/2017 ]
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Does dress a430073 come with a built in bra?
If it does come with a built in bra, can the bra be left out? Also can the lining be as long as the lace at the bottom off the dress?
[ 07/08/2017 ]
  • Hi Janie, yes, there is built in bra with the dress and no problem, we can remove it as requested.

    Also, we can make the lining the same length as the lace.

    You can just leave a message at checkout.

    Anonymous[ 07/08/2017 ]
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Shipping Times?
I need a dress for a wedding on the 15th of May. If I order today for example (29th of April, Will it arrive in time for my event? Please let me know asap.
[ 29/04/2017 ]
  • Hey Linda. NO problem at all and welcome to the new Q+A Forum, It will take around 7 days to get the dress made 3 days to be delivered to you. 10 days total. I saw your order come in just now with the comments for time concerns and it's been noted for you and we've sent an email too. It's all under control and we have you covered. Just email us at [email protected] if you need anything ok? Kind regards Rach
    Joswen[ 29/04/2017 ]
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How do I measure for the "shoulder"?, Also what is "Hollow to Hemline?" where is the hemline?And finally, how do I measure exactly for "upper arm?"
[ 13/09/2017 ]
how do I convert USD to AUD or do you have an automatic conversion when I click buy ?
[ 29/07/2017 ]
  • Hi Rhonda,

    If you're using a phone, top Right next to out logo, youll see USD. If u press there. A list of currencies will open up and you csn choose AUD. 

    If you're using a computer or ipad for example, top middle of your screen, same idea, click on USD and you can switch it over to AUD. 

    Hope this helps you out Rhonda. 

    Kind regards
    Anonymous[ 29/07/2017 ]
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where is your company?
i eant to know you are place in australia or another countries
[ 10/07/2017 ]
  • Hi Hasti, we're an Australian based company. Owned and Operated. Our tailoring studio is located in China for its convenient shipping.

    Anonymous[ 10/07/2017 ]
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How do I measure armscye?
[ 15/08/2017 ]
  • Hi Anne, here is the instruction for measuring armhole.

    Armscye (Armhole)

    Measure from the top of the shoulder, down the front of the shoulder, under the armpit, and up the back of the shoulder.

    Here is also a Video Measurement Guide link:

    Anonymous[ 16/08/2017 ]
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Code 2910051
Would I be able to have this dress made in Orchid? Also could the underlay be done in the same colour as the lace?
[ 09/09/2017 ]
  • Hi Tracey, no problem. This dress can be made in color Orchid. The lining can be the same color as lace or you can decide a different color for the lining, for example, champagne or silver.
    Anonymous[ 10/09/2017 ]
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Shipping and fees
Hello! I am wondering how much shipping is to the US. Also, are there any other fees or overseas charges or any additional costs related to mailing internationally or otherwise? Thank you!
[ 12/05/2017 ]
  • Good Question.

    Shipping costs will Vary depending on Weight, but start at around $16.99. The average cost we see is generally $21 depending on the dress weight and the number of products of course

    All the products you buy online with us are exempt of tax

    Coming into the United States and other countries, there is generally a $700-$1000 ceiling before they charge you any additional income taxes, so you are safe there generally.

    Governments regular do change rules but currently there is no additional charges that customers are being met with withing the accepted import costs. That has been for the past 12 months easily.

    It is best to contact your customs office first to make sure, however our customers purchasing under this limit have not been required to pay anything additional.  

    In Australia also for example. anything under $1000 AUD is free of any charge, keep in mind every country is different and places like Europe charge a flat 30% at times regardless

    Hope this helps

    Joswen Staff[ 12/05/2017 ]
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What is the color of a particular dress in the picture?
Hello, I am interested in purchasing the SHEATH SCOOP NECK KNEE-LENGTH CHARMEUSE LACE MOTHER OF THE BRIDE DRESS/WEDDING GUEST DRESS. I would like the ivory color that is shown in the picture however I'm not sure which color circle to click on. The dress is ivory however I cannot locate a color selection (color dots) that clearly looks like an ivory color. A couple look more yellow or white and I want to select the correct color. Are you able to help? Thank you! Kristy
[ 20/09/2017 ]
  • Hi Kristy, the shown color of dress 360051 is light champagne. If you would like the shown color, you can please select the first color "as shown". And if you'd like ivory, you can please select the fourth. It is Ivory color :)
    Anonymous[ 20/09/2017 ]
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Will I have to pay any tax or any other charge to receive my dress. This happened to me last year with another company?
[ 19/09/2017 ]
  • Hi Judith, if you are from the UK, there will be no tax or custom duty as we will use DPD to ship to the UK. There will be custom charges if the package was shipped with DHL or TNT

    So no worries :)

    Anonymous[ 19/09/2017 ]
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Can I be assured dress will look exactly as pictured and worksmanship is not sub-standard?
Dress style a3001791 (dark navy) is at the top of the list for my maid of honor role. I do understand that, absent an actual color swatch, the dress color may be a bit different. With color I'm choosing and role I'm playing this is not an issue. What I want to confirm regarding this dress is: (1) Dress style will look exactly as pictured, (2) Material is the stretchy lace material, not stiff, (3) The lace is what is commonly described as "illuminated", "metallic" or "embellished" and (4)The quality of work is not sub-standard. The picture looks like dress is embellished with something shimmery so this is what I'm looking for. The main reason for my concern is because my daughter just received a dress (trial run for her bridesmaid dresses) from another vendor with everything wrong - style, color, material and poorly made. A totally different dress was sent and now having issues trying to return. I look forward to your response. Thanks!
[ 10/08/2017 ]
  • Hi Linda, I'm confident to say that the dress will look exactly the same as the dress on the picture and you will be satisfied with the dress quality with such a reasonable price.

    The lace is just a little bit stretchy and attached with shimmery embellishments.

    Anonymous[ 11/08/2017 ]
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Is the Hat shown with Outfit 'a690241' for sale
I am considering ordering the following outfit : A-LINE SCOOP NECK KNEE-LENGTH M.O.B. Product Code : a690241 In the Sky Blue colour shown on your website today (9 Sept 2017) My questions are : 1. Is the Hat worn with this same Dress available ? 2. What price is the Hat ? 3. What are the dimensions of the Hat ? 4. What fabrics are used in this Hat ? 5. How long does it take to make & deliver to the U.K. ? Grateful thanks
[ 09/09/2017 ]
  • Hi Sallym, thank you for taking time to shop with us.

    Sorry, all the hats were purchased by the photography studio  and we don't sell hats on our website.

    For the dress, it is made-to-order. Usually it takes 9-12 days to tailor and 3-6 days to ship. We also have rush order service,

    Anonymous[ 10/09/2017 ]
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I am trying to buy a dress but when I click "add to cart nothing happens. What is going on?
[ 21/08/2017 ]
  • Hi Dinah,

    What is the product code you are looking at? I'll take a look for you. You can email me directly at [email protected]

    Also, a common issue can be either a size or colour isn't selected , that too can hamper the progress after hitting add to cart.

    If you do have colour and size chosen, then don't hesitate to email me he product code of the item and I'll check it personally for you.

    Kind regards


    Joswen Staff[ 21/08/2017 ]
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Color Swatches
How do I obtain color swatches?
[ 15/08/2017 ]
If the built in bra is left out of a430073 can you see through the back?
If the built in bra is left out can I wear a bra without it showing through the back of the dress? a430073.
[ 07/08/2017 ]
  • If you wear strapless bra or bra with clear straps, it won't be seen through the back.

    Or if the straps are the same or similar color with the dress, it also doesn't matter.

    Anonymous[ 08/08/2017 ]
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Hello, I am thinking about ordering a lace short sleeve jacket and need it for travel lst of July. Is that possible
[ 19/05/2017 ]
  • Hi Ann,

    No problem. You will receive it  in 3 weeks after placing the order. 

    Mary from Joswen Service Team

    Anonymous[ 19/05/2017 ]
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can we pay it when our outfit recieved?
[ 10/07/2017 ]
  • Hi Hasti,

    Unfortunately like most international online businesses we don't offer payment on delivery service. All special occasion dresses are tailored to order so up front payment is required. We recommend to use secure paypal payment option for buyers protection.

    Kind Regards,

    Mary from Joswen Service Team

    Anonymous[ 10/07/2017 ]
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Where can I get the hats??
[ 16/05/2017 ]
  • Hey Barbara.

    If i had a penny for each time that question came up.

    The hats are from the photo studio, we don't carry hats in stock at the moment but within the next couple of months we will be.

    So sorry I can't help you out now with them. I have tried to ask the studio where they got them from, but of course, the employee who bought their props

    and extra stage stuff has left, so nobody currently has a location on where to get those ones :(

    Kind regards


    Joswen Staff[ 17/05/2017 ]
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