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Yep, we totally can do that for you.
Just let us know what dress exactly you are looking at, but we will be able to do it to most any design. Doesn't work so well on a Mermaid tho, just a heads up.
You can get us on [email protected]
Joswen Service Team
Yes you can. It's better to talk us on live chat or email us the designs you are looking at so we can tell you how to place your order.
Hi Janie, yes, there is built in bra with the dress and no problem, we can remove it as requested.
Also, we can make the lining the same length as the lace.
You can just leave a message at checkout.
Hi Jennifer, here is our video measuring guide link for you to refer to.
And hemline refers to the bottom of the dress.
Hi Hasti, we're an Australian based company. Owned and Operated. Our tailoring studio is located in China for its convenient shipping.
Hi Anne, here is the instruction for measuring armhole.
Video Measurement Guide link:
Shipping costs will Vary depending on Weight, but start at around $16.99. The average cost we see is generally $21 depending on the dress weight and the number of products of course
All the products you buy online with us are exempt of tax
Coming into the United States and other countries, there is generally a $700-$1000 ceiling before they charge you any additional income taxes, so you are safe there generally.
Governments regular do change rules but currently there is no additional charges that customers are being met with withing the accepted import costs. That has been for the past 12 months easily.
It is best to contact your customs office first to make sure, however our customers purchasing under this limit have not been required to pay anything additional.
In Australia also for example. anything under $1000 AUD is free of any charge, keep in mind every country is different and places like Europe charge a flat 30% at times regardless
Hope this helps
Hi Judith, if you are from the UK, there will be no tax or custom duty as we will use DPD to ship to the UK. There will be custom charges if the package was shipped with DHL or TNT
So no worries :)
Hi Linda, I'm confident to say that the dress will look exactly the same as the dress on the picture and you will be satisfied with the dress quality with such a reasonable price.
The lace is just a little bit stretchy and attached with shimmery embellishments.
Hi Sallym, thank you for taking time to shop with us.
Sorry, all the hats were purchased by the photography studio and we don't sell hats on our website.
For the dress, it is made-to-order. Usually it takes 9-12 days to tailor and 3-6 days to ship. We also have rush order service,
What is the product code you are looking at? I'll take a look for you. You can email me directly at [email protected]
Also, a common issue can be either a size or colour isn't selected , that too can hamper the progress after hitting add to cart.
If you do have colour and size chosen, then don't hesitate to email me he product code of the item and I'll check it personally for you.
Here is the link for color swatches. https://www.joswen.com/accessories/additional-extras/colour-swatch-colour-swatch
The swatches are free and you can only pay for the postage, snail mail or express shipping.
And you can leave a message of the fabric and colors you like in the 'special requirement' box.
If you wear strapless bra or bra with clear straps, it won't be seen through the back.
Or if the straps are the same or similar color with the dress, it also doesn't matter.
No problem. You will receive it in 3 weeks after placing the order.
Mary from Joswen Service Team
Unfortunately like most international online businesses we don't offer payment on delivery service. All special occasion dresses are tailored to order so up front payment is required. We recommend to use secure paypal payment option for buyers protection.
Mary from Joswen Service Team
If i had a penny for each time that question came up.
The hats are from the photo studio, we don't carry hats in stock at the moment but within the next couple of months we will be.
So sorry I can't help you out now with them. I have tried to ask the studio where they got them from, but of course, the employee who bought their props
and extra stage stuff has left, so nobody currently has a location on where to get those ones :(