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Can I adjust the length of long dress to become knee length?
I saw this one i really like. can you it made shorter if I required? Please let me know, I need the dress by end of May. Thanks Simone
Simone
  • Hey Simone.


    Yep, we totally can do that for you.

    Just let us know what dress exactly you are looking at, but we will be able to do it to most any design. Doesn't work so well on a Mermaid tho, just a heads up. 

    You can get us on serivceteam@joswen.com


    Joswen Service Team

    Melinda


    Joswen Staff
    Was this answer helpful?31
Shipping Times?
I need a dress for a wedding on the 15th of May. If I order today for example (29th of April, Will it arrive in time for my event? Please let me know asap.
Linda Harbin
  • Hey Linda. NO problem at all and welcome to the new Q+A Forum, It will take around 7 days to get the dress made 3 days to be delivered to you. 10 days total. I saw your order come in just now with the comments for time concerns and it's been noted for you and we've sent an email too. It's all under control and we have you covered. Just email us at serviceteam@joswen.com if you need anything ok? Kind regards Rach
    Joswen
    Was this answer helpful?16
Does Joswen have a favorites list?
Anonymous
  • Hi Mary. If by favourite list you mean wish list, yep, we do, on every product next to the add to cart option, there is an "add to wish list" and you can access your wishlist by logging into your account. 
    Anonymous
    Was this answer helpful?13
There are two designs that I like, is it possible to combine features of each to make one dress?
I have two dresses that I like. I like the bottom of one and the top of the other. Is it possible to combine these?
Casey
  • Yes you can. It's better to talk us on live chat or email us the designs you are looking at so we can tell you how to place your order. 

    Anonymous
    Was this answer helpful?11
How do I measure for the "shoulder"?, Also what is "Hollow to Hemline?" where is the hemline?And finally, how do I measure exactly for "upper arm?"
Anonymous
Does dress a430073 come with a built in bra?
If it does come with a built in bra, can the bra be left out? Also can the lining be as long as the lace at the bottom off the dress?
Anonymous
  • Hi Janie, yes, there is built in bra with the dress and no problem, we can remove it as requested.

    Also, we can make the lining the same length as the lace.

    You can just leave a message at checkout.

    Anonymous
    Was this answer helpful?6
how do I convert USD to AUD or do you have an automatic conversion when I click buy ?
Rhonda
  • Hi Rhonda,

    If you're using a phone, top Right next to out logo, youll see USD. If u press there. A list of currencies will open up and you csn choose AUD. 

    If you're using a computer or ipad for example, top middle of your screen, same idea, click on USD and you can switch it over to AUD. 

    Hope this helps you out Rhonda. 

    Kind regards
    Melinda
    Anonymous
    Was this answer helpful?6
Trying to work out what size dress to buy
I am trying to work out the sizing I am an Australia size 12 or 14 depending on fit
Anonymous
  • Heya Allison


    Best to look at the UK sizing on the chart. https://www.joswen.com/size-chart

    The sizes are the same.


    If you want to let us know what dress you are after ( Product Number ) We can try advise you the best way to go to ensure  comfortable fit. :)


    Email us directly if you like at support@joswen.com 


    Talk with you soon hey.


    Melinda :) 

    Joswen Staff
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What is the color of this dress that is displayed?
https://www.joswen.com/conservative/mermaid-scoop-neck-watteau-train-silk-like-satin-tulle-evening-dress-with-applique-a570111
Anonymous
  • Hi Tina, the shown color of dress a570111 is dark royal blue. You can please select as shown at color option if you like the shown color.
    Anonymous
    Was this answer helpful?4
Code 2910051
Would I be able to have this dress made in Orchid? Also could the underlay be done in the same colour as the lace?
Anonymous
  • Hi Tracey, no problem. This dress can be made in color Orchid. The lining can be the same color as lace or you can decide a different color for the lining, for example, champagne or silver.
    Anonymous
    Was this answer helpful?2
How do I measure armscye?
Anonymous
  • Hi Anne, here is the instruction for measuring armhole.

    Armscye (Armhole)

    Measure from the top of the shoulder, down the front of the shoulder, under the armpit, and up the back of the shoulder.


    Here is also a Video Measurement Guide link:

    https://www.youtube.com/playlist?list=PLQd-3L7d27j7Q6C2J26q1YqGSqgqbae0b


    Anonymous
    Was this answer helpful?2
What is 2XL
Anonymous
  • Hi Maria, sizes like 2XL is only for daily wear category.

    Here is our daily wear size chart for you to refer. It also depends on if the item is slim fit, regular fit or comfortable fit.

    https://www.joswen.com/daily-wear-size-chart

    You can contact support@joswen.com and send us your measurements if you can't decide which size would fit.

    Anonymous
    Was this answer helpful?1
What colour is this product - Product Code: a810136 on your website
What colour is this product - Product Code: a810136 showing on your website
Lyn
  • Hi, Lyn

    The shown color of the dress a810136 is light pink.

    If you like the color shown in the pictures, you can please select "As Shown" option.

    Then we will make the same color for you.

    Hope this can help you.

    Best wishes.

    Anonymous
    Was this answer helpful?1
is it possible to remove the built-in bras in both dresses



Otta
  • Hi, Otta

    I'm sorry to reply to you lately due to the weekend.

    And sure, we can remove the built in bra in both dresses.

    Just leave a message of your requirement at checkout, 

    then our tailoring team will see it.

    Hope this can help you.

    Best wishes.


    Anonymous
    Was this answer helpful?1
When to order a dress.
I am working hard to loose weight. I have a pageant July 9, 2018. When should I order the dress? I want to have lost all I can before I order it.
LInda
  • Hi, Linda

    Usually the tailoring time takes 9-12 days, and the shipping time takes 3-6 days.

    I think it will be better if you order your dress at the beginning of June 2018.

    So it's still plenty time for you to lose weight, then choose a correct size for you to this important event:)

    Hope this can help you.

    Best wishes.

    Echo


    Anonymous
    Was this answer helpful?1
weekend special
Hi im am trying to order a veil from you , and Im trying to use the weekend15 special. Im a registered member when i enter in the code i get this message ( Coupons are Valid at 1 per order. Please select the coupon that provides the best discount for your chosen purchase, Thank you for shopping with Joswen Dresses ) I don't have any other discount entered. Thank you
paige
  • Hi,Paige
    I'm sorry to reply to you lately due to the weekend.The discount "Weekend 15" is only for the order over $ 40.You can just login your account and make sure your order is more than $ 40,then you will get the discount.
    Hope this can help you.
    Best wishes.
    Anonymous
    Was this answer helpful?1
With 20% off coupon. Is it 20% off the 2nd item? the cheaper item?
Jacinta
  • Hi, Jacinta
    Yeah,the cheaper one with 20% off.
    Anonymous
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Can i return a custom made dress if i don't like how it looks on me?
Adriana
  •  Hi,Adriana I'm sorry to reply to you lately due to the weekend. According to our return policy, custom made dress can't be returned
     if the dress is with no quality issues. And standard size dress can be returned if you don't like it. Here is our return policy link:
    https://www.joswen.com/return-policy.
    Hope my answer can help you. 
    Anonymous
    Was this answer helpful?1
What is the color of a particular dress in the picture?
Hello, I am interested in purchasing the SHEATH SCOOP NECK KNEE-LENGTH CHARMEUSE LACE MOTHER OF THE BRIDE DRESS/WEDDING GUEST DRESS. I would like the ivory color that is shown in the picture however I'm not sure which color circle to click on. The dress is ivory however I cannot locate a color selection (color dots) that clearly looks like an ivory color. A couple look more yellow or white and I want to select the correct color. Are you able to help? Thank you! Kristy
Anonymous
  • Hi Kristy, the shown color of dress 360051 is light champagne. If you would like the shown color, you can please select the first color "as shown". And if you'd like ivory, you can please select the fourth. It is Ivory color :)
    Anonymous
    Was this answer helpful?1
Will I have to pay any tax or any other charge to receive my dress. This happened to me last year with another company?
Anonymous
  • Hi Judith, if you are from the UK, there will be no tax or custom duty as we will use DPD to ship to the UK. There will be custom charges if the package was shipped with DHL or TNT

    So no worries :)

    Anonymous
    Was this answer helpful?1
Is the Hat shown with Outfit 'a690241' for sale
I am considering ordering the following outfit : A-LINE SCOOP NECK KNEE-LENGTH M.O.B. Product Code : a690241 In the Sky Blue colour shown on your website today (9 Sept 2017) My questions are : 1. Is the Hat worn with this same Dress available ? 2. What price is the Hat ? 3. What are the dimensions of the Hat ? 4. What fabrics are used in this Hat ? 5. How long does it take to make & deliver to the U.K. ? Grateful thanks
Anonymous
  • Hi Sallym, thank you for taking time to shop with us.

    Sorry, all the hats were purchased by the photography studio  and we don't sell hats on our website.

    For the dress, it is made-to-order. Usually it takes 9-12 days to tailor and 3-6 days to ship. We also have rush order service,

    Anonymous
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I am trying to buy a dress but when I click "add to cart nothing happens. What is going on?
Dinah
  • Hi Dinah,


    What is the product code you are looking at? I'll take a look for you. You can email me directly at support@joswen.com


    Also, a common issue can be either a size or colour isn't selected , that too can hamper the progress after hitting add to cart.


    If you do have colour and size chosen, then don't hesitate to email me he product code of the item and I'll check it personally for you.


    Kind regards


    Melinda 



    Joswen Staff
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Color Swatches
How do I obtain color swatches?
Susan
Where is this being shipped from? Where are yalls headquarters
Rae
  • Hi Rae

    We're an Australian based company. Owned and Operated.

    Our tailoring studio is located in China for its convenient shipping.

    Just let me know if there is a question.

    And you can reach us directly at support@joswen.com.

    Best wishes.


    Anonymous
    Was this answer helpful?0
Hi, if I ordered my wedding dress today 25th of June ,do I receive it on July 15th, I live in California, USA . Thank you
Lamia
  • Hi Lamia 

    Yes, it's possible but it also depends on the dress design.

    Can you please let us know the product code of the dress  you are interested in?

    Thank you.


    Anonymous
    Was this answer helpful?0
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