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Customer Service

Contact Us

Joswen believes in a personal approach to customer service. Real replies from real people who strive to constantly improve your shopping experience. 


We may not always immediately reply, but we do our best to reply within 24 hours given global time differences.

Customer Service: 


For questions regarding your order status, you can log into your account at the top right of the screen to see updates and your order information

For General Inquiries, Pre-Sales and After Sales Questions, you can get hold of us at customer support here Help Desk or email us at 


Please check your email spam/junk box for notifications and updates. If mail is landing in your spam/junk folder, please allow emails to arrive in your main inbox to avoid missing information.

Wholesale and Business Customers:

If you are a wholesaler or business customer, please feel free to contact us for exclusive and professional service.