Customer Service

Contact Us

Joswen believes in a personal approach to customer service. Real replies from real people who strive to constantly improve your shopping experience. 


We may not always immediately reply, but we do our best to reply within 12hours given global time differences.

Customer Service: 

For questions regarding order status, you can log into your account Here to see updates and order information

For Pre-Sales and After Sales Questions, you can submit a customer support ticket here Help Desk or email us at 

For General Inquiries of any kind, please feel free to Contact Us at any time


Please check your email spam/junk box for notifications and updates. If mail is landing in your spam/junk folder, please allow emails to arrive in your main inbox to avoid missing information.

Wholesale and Business Customers:

If you are a wholesaler or business customer, please feel free to email for exclusive and professional service.